KMID : 0607320160250040283
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Journal of Korean Academy of Psychiatric and Mental Health Nursing 2016 Volume.25 No. 4 p.283 ~ p.293
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Influence of Emotional Intelligence and Empathy on the Facilitative Communication Ability of Psychiatric Nurses
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Oh Eun-Jung
Lee Myung-Ha Ko Sung-Hee
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Abstract
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Purpose: The purpose of this study was to examine the relationship among emotional intelligence, empathy and facilitative communication ability of psychiatric nurses.
Methods: Participants were 173 conveniently selected psychiatric nurses from 10 hospitals in Korea. Data were collected from June to September, 2015 through self-reported questionnaires.
Results: Facilitative communication ability was significantly different depending on educational level (t=6.06, p=.003). There were significant positive correlations between emotional intelligence and facilitative communication ability (r=.61, p<.001), and also between empathy and facilitative communication ability (r=.63, p<.001). In the multiple regression, except for education level, emotional intelligence (¥â=.17, p=.003) and empathy (¥â=.21, p=.000) explained 38.2% of the variance in facilitative communication ability.
Conclusion: These findings indicate that emotional intelligence and empathy are important factors in psychiatric nurses¡¯ facilitative communication ability. Accordingly, to improve the facilitative communication ability of psychiatric nurses, educational programs based on development of emotional intelligence and empathy are necessary.
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KEYWORD
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Communication, Emotional intelligence, Empathy, Psychiatric nurse
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